Sales Support Executive
We here at Siamo Recruitment are working with a leading provider of bespoke products where client relationships and and customer satisfaction are at the heart of what our client does. This Sales Support role will provide you with the opportunity to build customer relations, processing of orders and liaising with a range of internal teams ensuring the process post sale runs smoothly.
This Sales Support role will hold relationships with supply chain, design and installation teams becoming a key point of contact for internal and external relationships.
Our client provides training, mentoring and a fluid career path for the individual looking to grow within a successful company.
What benefits do our clients offer?
- Hybrid working pattern
- Company laptop and other facilities to work from home
- Parking onsite
- Bring your dog to work
- Excellent company benefits
- Regular company events
- Break and games room
This Sales Support role will have the following responsibilities:
- Process customer orders to the satisfaction of the customer and the company
- Process and expedite special purchase orders, to ensure that the products arrive in time for delivery or installation. Liaise with Supply Chain regarding possible orders to prepare stock deliveries
- Liaise with the warehouse to ensure customer collections are co-ordinated
- Develop and control the quote pipe/bank system.
- Pursue enquiries, leads and quotations to ensure understanding, clarity and aim to secure a sale.
- Chasing quotations for the external and internal Design team and advise the Design team of progress of individual quotations
- Provide written and verbal quotations in response to customer enquiries and convert these into orders.
- Provide written quotation with supporting drawings and support the Internal Design Team.
- Chase payment for outstanding orders and invoiced Design work, and manage a debt account
The ideal candidate for this Sales Support role will have:
- Previous sales support experience would be advantageous however not essential
- Previous customer service experience is essential
- Previous experience liaising with external and internal stakeholders
- Attentive and previous quoting experience
- Full UK Driving License due to rural location