Assistant Operations Manager

Assistant Operations Manager

Ellistown, Leicestershire

£30,000 - £33,000 per annum

We are delighted to be working alongside our well-established client based in Ellistown, Leicestershire who are experts within the Transport and Logistics Industry!

We are looking to recruit an Assistant Operations Manager to join their ever-growing team. If you have experience within the Transport Industry and also Health and safety knowledge, this an exciting opportunity for the right candidate.

Your role will be to assist the Operations Manager in the proper organisation and development of the branch to maximise profitability and growth by achievement of budgets, adherence to quality and providing the highest standard of customer service.       

 This is a permanent office-based role 08.00am – 18.00pm with hour lunch.

Job Responsibilities

• To maintain and develop good relationships with existing customers and help identify and develop new customers whilst looking after and maintaining key accounts (large and small)

• To contribute to the administration of the branch business as directed by the Branch Manager in a timely and efficient manner, to ensure that all administration and documentation are dealt with in compliance with company rules, policies, and procedures.

• Provide all customers with the level of service and care prescribed by the company.

• Handle all telephone and personal inquiries in a professional, business-like manner and use every opportunity to develop the company’s business levels.

• Manage the planning and completion of routine maintenance and repairs to the UK fleet.

• Demonstrate tight cost control measures with all aspects of expenditure whilst maintaining high standards of quality.

• Become proficient in the operation of the vehicle checking system, operated by the company.

• Be able to organise and teach Vendors how to operate checking system.

• Vendor invoice validating and passing.

• Manage the recharging of all applicable costs from the initial inspection stage through to receiving and booking of payment

• Taking reservations and bookings from customers and ensuring that all requirements are met, for both the customer and the company.          

• To always ensure the maximum utilisation of vehicles

• To ensure that employees and visitors adhere to Health and Safety procedures.

• To deputise for the Branch Manager in his/her absence.

Candidate Requirements

• You will be expected to play a strategic role in the operational management of the branch.
• Must be able to offer exceptional Customer service.
• Must have transport and logistic experience.
• Must have knowledge of maintaining Health and Safety records and compliances.
• Displays ability to prioritise and manage workload effectively.
• Understanding of and ability to apply the company Values.
• Must be computer literate and be competent in all Microsoft packages.
• Happy to work in a fast-paced environment and be a team player.
• Have a positive and “can do” attitude with a willingness to learn.
• High attention to detail and strong communication skills

The company does offer some excellent benefits in return,

• 15% annual bonus if company target is accomplished.
• 25 days holiday plus bank holidays (33 days)
• No evenings or weekend work
• Company pension
• Free onsite parking

If you feel this could be the role for you and would like more information, then please call the Ashby team on 01530 416770 or alternatively send your CV to a.williams@siaogroup.com