Customer Success Executive (Graduate) - Heathrow - 28700 per annum plus benefits

Our client is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, they have experienced rapid growth and is now turning over more than $6 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model!

They have been listed on Forbes “The World’s Most Innovative Companies” Top 100 for 8 consecutive years since its inception in 2011 and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

We are recruiting for the Sales Administrator team for graduates eager to embark on an exciting Sales support career in the technology sector.

Job Specification

LOGISTICS:

• Manage daily distribution through the CRM systems
• Stock Control and transfer
• Daily communication to our warehouse, and follow by our Global logistic guidelines which include self-auditors
• Visit warehouse and Identify area for continuous improvement
• Support at all stages of the flow of goods from the Japanese parent company to end customers

ADMINISTRATION:

• Making sure customer orders received are entered correctly into the CRM system
• Communicating with customers and all colleagues by telephone, email ensuring queries
• Ensuring that agreed promised delivery dates to customers are maintained
• Managing the end-to-end order process including providing details regarding dispatch and delivery
• Process quotation to the customer

Person Specification

• 2:1 Bachelor’s degree in any discipline
• Experience working in a professional environment is an advantage, but not a requirement
• Open, clear and confident communicator, both written and oral
• Logical and precise thinker with a good head for numbers
• Target-orientated mentality with the ability to self-evaluate and innovate
• Good team worker and collaborator
• Able to work both independently to defined objectives
• Ability to work effectively under pressure to tight deadlines
• Capable of multi-tasking whilst maintaining high attention to detail

Package

• Starting Salary + Area allowance
• Quarterly Bonus
• 20 days holiday plus stats
• Advanced Company Pension, Life Cover & Private Healthcare
• Full Expensed Business Travel
• Laptop

Reporting to General Manager, Admin Manager