Customer Service Consultant

Job Reference
Salary Description
£23,000 - £24,000 + Hybrid Working
Contract Type

Siamo Recruitment are working in partnership with a growing business, that are looking to onboard a Customer Service Consultant to join their Customer Operations department.


You will work with large clients, big brands which are household names, providing support and advising on new, and existing customers supporting them on their journey to ensure retention of their business.


This is a great opportunity for an individual who is a confident communicator across telephone, email, and face to face connections, that is looking to enter a career with structed internal progress and build a lasting profession.


What are the benefits for this role?


  • Starting salary of £23,000.00
  • Hybrid working 2 days a week, to ensure a work life balance
  • Employee Assistance Program
  • 25 days annual leave entitlement + Bank Holidays
  • Monday – Friday 09:00am – 17:00pm
  • Free parking on site
  • A structured progression scheme in place


This Customer Service Consultant position will have the following responsibilities:


  • Liaising with existing clients and administering loyalty programmes
  • Engaging with clients and educate them on additional products
  • Process enquires and action accordingly on internal systems.
  • Conduct client surveys and questionnaires providing guidance when necessary.
  • Produce and provide data to line manager for KPI reporting as defined.
  • Building rapport with clients and identifying opportunities to increase client retention & supply additional products and services.
  • Contribute positively to improvement initiatives.



The ideal candidate for this Customer Service Consultant position:


  • Experience of working in a customer service based role
  • A naturally confident communicator via telephone and email
  • Full UK Driving License
  • Experience of contributing to client satisfaction levels within a team or department.
  • Exposure logging customer details and updating internal CRM’s
  • A good knowledge of Microsoft Office, including Outlook, and Excel.
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