Customer Service Administrator

We here at Siamo Recruitment are working with a growing client based in Fairford. This is an exciting opportunity to develop your customer service and administrative skills with a great training program. You will be st point of call for customers via the phone and emails.

This role is key to the businesses success providing a high level of customer service ensuring the customers get the best possible experience when reaching out to our client with queries.

This role is a long term temporary role.

A brief overview of the role:

• Monday – Friday 09:00am – 18:00pm
• No Weekends
• Free parking on site
• £10.00 per hour
• Based in Fairford

This Customer Service Administrator will have the following responsibilities:

• Being first point of contact via the phone for customer queries
• Logging customer information and updates on the internal CRM
• Responding to customer and supplier emails
• Updating customers on delivery dates
• Supporting the warehousing function to ensure deliveries go out on time
• Liaising with transport companies to book collections

The ideal candidate for this Customer Service Administrator will have:

• Excellent telephone manner
• Previous experience logging notes on a CRM
• Strong written and verbal communication
• Microsoft Office proficient
• Ability to commute to Fairford