Customer Service Agent

Job Reference
Salary Description
Contract Type
Temp to Perm
Haldey ,


Siamo Recruitment are currently recruiting for a luxury fine foods company based at their headquarters in Telford, Our client is a luxury fine foods brand, with a royal warrant from HM The Queen, selling direct to consumers and through trade partnerships with leading high-end retailers, London’s premium food halls, restaurants, and hotels across the UK

 Due to the continued expansion of the Company, a new position has become available in the Customer Service department. This represents an excellent opportunity to work alongside a talented and passionate team within a growing team supporting a business retailing the highest quality food products.

Location: Telford  TF1 

Hours of WorkFull-time: Monday to Friday 09:00-17:00 and overtime available @ weekends

Pay: £10.00ph



What will you be doing?

You will be joining a well-established Customer Service team and supporting them as they enter the busy festive season.

This role is at the heart of what they do- ensuring they provide exceptional standards of customer service and exceeding their expectations. The Customer Service team is a busy and fast paced environment, but full training and support will be provided. 


  • Handling incoming/outbound customer calls regarding orders
  • Responding to customer queries via ticketing system
  • Processing telephone orders
  • Handling customer enquiries and complaints
  • Processing mail orders
  • Ensuring positive resolutions to customer queries
  • Accurately updating customer information and recording relevant notes on customer records
  • Escalating enquires when necessary to the appropriate team member 

Essential Skills

  • Excellent communication skills- both written and verbal
  • Professional telephone manner
  • To be enthusiastic and confident with the ability to remain calm in challenging situations
  • Previous experience in administration, call centre or customer services is preferred
  • Computer literate
  • Confidence using Microsoft applications for data entry 



  • Immediate starts 
  • Paid Holidays 
  • Pension Scheme 
  • Free on-site car parking 
  • Get amazing deals exclusively available to yourselves through Siamo Benefits scheme which is totally FREE to all Siamo employees while shopping online or in-store at hundreds of different retailers
  • Excellent chance of a Permanent position

Recruitment Process

  • Digital for speed and efficiency
  • Site walk round and induction before the start date.


PLEASE CALL- 01213848488


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