Customer Service Consultant

Job Reference
CSC-CH-G-71814
Salary Description
£21,000
Contract Type
Permanent
Location
Kemble
Advert

We here at Siamo Recruitment are working alongside a market leading client within their industry keen to onboard a growing and ambitious Customer Service Consultant to join their operations department.

 

You’ll be the face of the business dealing with existing customers supplying them with the highest levels of service as part of a dynamic and highly rewarding company. This role will provide you with an in depth training program aligning perfectly with personal and professional development.

 

This role will be focused on set projects and tasks providing customer with query resolutions and aftersales care.

 

Why join our client:

 

  • 33 days holiday including bank holidays
  • 3 days in office and 2 from home
  • Working hours of 09:00am – 17:00pm
  • Joining a continually developing and growing business passionate on developing their staff
  • Excellent career opportunities

 

 

 

As a Customer Service Consultant you role will have the following duties:

 

  • Management of incoming customer support requests providing them with an exceptional customer experience
  • Ensuring that all call schedules are maintained and completed
  • Taking ownership of key customers and channel partners
  • Recording and tracking of customer changes and orders
  • Obtaining and collating customer information
  • Recording all internal comms on their CRM systems
  • Working closely with the Customer Support Manager and projects
  • Processing customer reports ahead of renewals

 

The ideal candidate for this role will have the following professional exposure and attributes:

 

  • Previous customer service experience or contact centre
  • Experienced in working to deadlines and KPI’s
  • Previous exposure of logging information onto an internal CRM system
  • A confident and professional communicator with the ability to converse with all levels
  • Good organization skills
  • Committed to continual growth and service improvement
  • Full UK Driving License due to rural location
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