CALL CENTRE - INBOUND - COVENTRY - 22K

Job Reference
CCIC2-C-W-71236
Salary Description
22k per annum
Contract Type
Permanent
Location
Coventry
Advert

Inbound Customer  Advisor

 

We are looking for an enthusiastic internal sales person with drive and determination to join our clients e-commerce team. The Company is unique in that they are 100% employee owned are are one of the largest packaging distribution companies in the UK.

The Role

  • Use consultative sales approach to help customers explore product offerings and make purchase decisions
  • Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have
  • Transacting orders for products on behalf of your customer, ensuring a high level of attention to detail is maintained
  • Interacting with external and internal customers in a professional and ethical manner
  • Delivering high-quality customer experiences by applying judgment and following guidelines
  • Meeting performance goals through influencing of upgrades and selling according to defined standards and processes
  • Prioritizing work time to optimize customer interactions that lead to sale, and self-development
  • Go above and beyond for customers

Skills / Attributes

  • Previous experience in sales, customer service and working towards structured KPIs
  • You have a true passion for sales and providing outstanding customer service experience
  • Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives
  • Must demonstrate commitment to provide the highest quality service to our customers
  • Must be competitive and be driven by daily, weekly, and monthly goals
  • Good team player

Benefits

  • Excellent salary plus commission (uncapped)
  • A fun fast paced work environment
  • Good work-life balance Monday to Friday 8.30am to 5.30pm
  • Career progression
  • Incentives and recognition
  • Company pension
  • Share Scheme (after 6 months)

 INDCOVKT

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