Customer Service Advisor

Job Reference
CSA-C-W-71231
Salary Description
£22k per annum
Contract Type
Permanent
Location
coventry
Advert

Inbound Customer  Advisor

 

We are looking for an enthusiastic internal sales person with drive and determination to join our clients e-commerce team. The Company is unique in that they are 100% employee owned are are one of the largest packaging distribution companies in the UK.

The Role

  • Use consultative sales approach to help customers explore product offerings and make purchase decisions
  • Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have
  • Transacting orders for products on behalf of your customer, ensuring a high level of attention to detail is maintained
  • Interacting with external and internal customers in a professional and ethical manner
  • Delivering high-quality customer experiences by applying judgment and following guidelines
  • Meeting performance goals through influencing of upgrades and selling according to defined standards and processes
  • Prioritizing work time to optimize customer interactions that lead to sale, and self-development
  • Go above and beyond for customers

Skills / Attributes

  • Previous experience in sales, customer service and working towards structured KPIs
  • You have a true passion for sales and providing outstanding customer service experience
  • Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives
  • Must demonstrate commitment to provide the highest quality service to our customers
  • Must be competitive and be driven by daily, weekly, and monthly goals
  • Good team player

Benefits

  • Excellent salary plus commission (uncapped)
  • A fun fast paced work environment
  • Good work-life balance Monday to Friday 8.30am to 5.30pm
  • Career progression
  • Incentives and recognition
  • Company pension
  • Share Scheme (after 6 months)

 INDCOVKT

We use cookies to give you the best online experience. You can see how we use cookies here..    Ok, I got this
We're working on it!

It'll be ready in a jiffy...