Customer Service Advisor

Inbound Customer  Advisor

We are looking for an enthusiastic internal sales person with drive and determination to join our clients e-commerce team. The Company is unique in that they are 100% employee owned are are one of the largest packaging distribution companies in the UK.

The Role

• Use consultative sales approach to help customers explore product offerings and make purchase decisions
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have
• Transacting orders for products on behalf of your customer, ensuring a high level of attention to detail is maintained
• Interacting with external and internal customers in a professional and ethical manner
• Delivering high-quality customer experiences by applying judgment and following guidelines
• Meeting performance goals through influencing of upgrades and selling according to defined standards and processes
• Prioritizing work time to optimize customer interactions that lead to sale, and self-development
• Go above and beyond for customers

Skills / Attributes

• Previous experience in sales, customer service and working towards structured KPIs
• You have a true passion for sales and providing outstanding customer service experience
• Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives
• Must demonstrate commitment to provide the highest quality service to our customers
• Must be competitive and be driven by daily, weekly, and monthly goals
• Good team player

Benefits

• Excellent salary plus commission (uncapped)
• A fun fast paced work environment
• Good work-life balance Monday to Friday 8.30am to 5.30pm
• Career progression
• Incentives and recognition
• Company pension
• Share Scheme (after 6 months)

 INDCOVKT