Client Services Executive - Logistics 3PL - Milton Keynes - £24k

Job Reference
Salary Description
Salary depending on Experience and Qualifications
Contract Type
Milton Keynes


Client Service Executive
Reports To Account Manager
Location Milton Keynes Distribution Centre
Key Interfaces Clients
Management Team
Warehouse & Operations Teams
Client Service Colleagues



• To provide excellent client care and service to all external and internal inquiries.
• Responding in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded
• Promoting a positive client experience.

Key Duties and Responsibilities

• First point of contact for all client enquiries
• Responsible for logging, progressing and resolving client enquiries & concerns within agreed timeframes
• Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis
• Dedicated point of contact for named contracts as agreed by line manager
• Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients
• Building & developing excellent working relationships with clients to ensure we are Preferred Logistics Solution
• All associated administrative tasks

Qualifications and Key Skills

• GCSE or equivalent in English & Maths
• Excellent communication skills both oral & written
• Attention to detail
• Works well under pressure
• Minimum of 2 years in a client services environment
• Good PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System – Desirable)

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