Client Services Executive - Logistics 3PL - Milton Keynes - £24k

JOB DESCRIPTION

Client Service Executive
Reports To Account Manager
Location Milton Keynes Distribution Centre
Key Interfaces Clients
Management Team
Warehouse & Operations Teams
Client Service Colleagues

JOB PURPOSE

• To provide excellent client care and service to all external and internal inquiries.
• Responding in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded
• Promoting a positive client experience.

Key Duties and Responsibilities

• First point of contact for all client enquiries
• Responsible for logging, progressing and resolving client enquiries & concerns within agreed timeframes
• Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis
• Dedicated point of contact for named contracts as agreed by line manager
• Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients
• Building & developing excellent working relationships with clients to ensure we are Preferred Logistics Solution
• All associated administrative tasks

Qualifications and Key Skills

• GCSE or equivalent in English & Maths
• Excellent communication skills both oral & written
• Attention to detail
• Works well under pressure
• Minimum of 2 years in a client services environment
• Good PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System – Desirable)