Customer Service Administrator

Job Reference
Salary Description
10.00 - 10.50 per hour
Contract Type
Temp to Perm

Based in Fairford, Siamo are pleased to have partnered with a forward-thinking leading provider of heating spares, both domestic and commercial, who are looking to onboard Customer Service Executive on a temporary-permanent basis, with pay increase upon permanent contract. Our client prides themselves on excellent customer service, and you will join a friendly, close-knit team where you’ll all work together to ensure customers receive this same level of service through several areas of interaction. This is an exciting opportunity to gain some valuable office administration exposure through a varied and rewarding role.

Monday – Friday9am - 6pm / 8am - 5pm£10.00 per hour

Additional benefits may be offered upon permanent contract

As a Customer Service Executive you will be a crucial part of the team ensuring customers’ needs and expectations are met through varied responsibilities, including, but not limited to:

General office administration such as filing paperwork and updating documentation
Responding to calls and emails, and directing queries where necessary
Passing messages onto relevant departments
Taking orders and answering product queries via telephone, email, and webchat
Providing order updates and schedules to ensure customers are kept fully up to date
Processing orders onto a CRM
Logging all calls and data
Liaising with dispatch team to find out product information and delivery schedules

The ideal candidate for a Customer Service Executive will have:

Previous administration experience is beneficial but not essential
A good background in customer service
Computer literate
Good written and verbal communication skills
Polite and professional telephone manner
Good team working skills, with the ability to work independently when necessary

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