Administration Executive

Job Reference
AE-CH-G-68499
Salary Description
£20,000 - £22,000
Contract Type
Permanent
Location
cirencester
Advert

Siamo are currently searching for an Administration Executive where you will join an organisation that supports your work life balance, offers flexible working, and huge career potential.

 

As an Administration Executive, you will be organised, with excellent time management skills, with the ability to prioritise your workload and assist the sales team and customers with issues and queries, processing purchase orders on a bespoke inhouse system and resolving issues.

 

This role offers full in-depth training for you to succeed in the role, where you will be supported every step of the way, working you towards the clear progression plans in place.

 

Why take this Administration Executive opportunity:

  • Starting salary of £20,000 your first year OTE’s will be £22,000 with a £2,000 minimum bonus achieved
  • KPI Related Bonus paid monthly
  • Onsite parking
  • Huge career development potential
  • Monthly sales days with the chance to win apple products and weekend trips
  • Full in-depth training provided
  • Consistent support from a friendly team

 

Your responsibilities as an Administration Executive:

  • Respond to customer's requests promptly in a professional and friendly manner
  • Communicate and coordinate with internal departments such as Purchasing, Sales and Product Management
  • Obtain and evaluate all relevant information to handle enquiries and complaints in a prioritized manner
  • Manage all order related issues quickly and effectively
  • Build and maintain business relationship with customers, ensuring actions are processed accurately
  • Dealing directly with customers either by telephone, electronically
  • Keep records of customer interactions, transactions and comments using workflow tools
  • Maintain ongoing communication with customers, providing regular status updates
  • Communicate and coordinate with internal departments such as Purchasing, Sales and Product Management

 

What does the ideal experience look like?

  • Accurately collecting customer information
  • Good inter-personal skills
  • Detail oriented
  • Previous customer services experience
  • Resilient with the ability to tactfully handle difficult situations
  • Ability to work effectively under pressure
  • Computer literate with Microsoft Office and Microsoft Outlook
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