Customer Support Administrator

Job Reference
Salary Description
£20,000 + OTEs
Contract Type

Do you have experience within customer service, and are looking to take your career prospects further through an administrative role? We would like to hear from you!

Siamo have partnered with a leading technology company based in Cirencester who are looking to continue their projected growth by adding Customer Support Administrators to their close-knit team in Cirencester.

This position is ideal for those who have come from a customer service background and are looking to take their career into a rewarding, and progressive business with healthy potential to create fantastic career progression routes for the right individual.

As Customer Support Administrator, you will be a key member of their friendly team in Cirencester, contributing to the continued business success through a varied role including validating all customer purchase orders, resolving issues, providing first class support to customers to ensure a smooth-running department.

The successful candidate can expect to earn a base of £20,000, with your first year OTE’s at £22,000 with a £2,000 minimum bonus achieved through KPI related performance.

Why apply for this Customer Support Administrator position, and join our client?

  • Huge career development potential, with yearly salary reviews
  • Full in-depth training provided, and consistent support from the friendly team
  • 25 Days + Bank Holidays holiday allowance
  • Pension scheme
  • KPI Related Bonus potential
  • Monthly sales days with the chance to win Apple products and weekend trips
  • Onsite parking

More information on the duties to be completed by the successful Customer Support Administrator candidate:

  • Respond to customer requests promptly in a professional and friendly manner
  • Handle complaints effectively to successfully resolve any issues in a timely fashion
  • Build and maintain relationship with customers, contributing to repeat business
  • Dealing directly with customers either by telephone, email, or webchat
  • Keep records of all customer interactions and transactions and comments using internal CRM
  • Communicate and coordinate with internal departments such as Purchasing, Sales and Product Management

The ideal candidate for this Customer Support Administrator position will have the below skills and attributes:

  • Detail oriented and works with a high degree of accuracy
  • Previous customer service experience
  • Confident and professional telephone manner and an experience of taking customer calls
  • Excellent communication skills
  • Ability to work effectively under pressure
  • Computer literate inc. with MS Office packages

If this position sounds like you, get in touch with Lisa today on 01285 640734 to have a confidential conversation, or to submit an application. 

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