Travel Manager

Job Reference
TM-SG-G-59813
Salary Description
£22,000 - £24,000 + Reduced Working Hours
Contract Type
Permanent
Location
South Cerney
Advert

Do you have an exposure within travel, holiday bookings across the UK and Europe looking for a new opportunity?

We here at Siamo Recruitment are working alongside a well known, small and family feel client who have been specialists for over 30 years within the travel industry. 

Our client is looking to engage with management level candidates to join their team as the Travel Manager, where you will become an integral part of a successful company all working towards the same goals booking holidays with a variety of clients and customers. 

As the Travel Manager, this role allows you to really integrate with our clients’ customers, their network and be the dedicated account manager from point of call from initial enquiry through to confirmed booking allowing ownership for yourself and your team.   

To give you an insight - Our client prides themselves on customer engagement and providing a quality service for all of their clients and customers. So, if you’re focused on attention to detail and a confident communicator this is the ideal role for you.  

This role will allow you to work closely with the company directors implementing new ideas and reporting positives and areas of improvements effectively to ensure our clients customers get the best possible service.  

 

Why join our client?  

  • The opportunity to develop within a fast paced and rewarding role
  • Level 1 Health Care Plan
  • Birthday day off as a thank you from our client
  • Reduced working hour week. 35 Hour Working Week (Monday -Friday) 09:30am – 16:30pm
  • Managing a small and driven team of two    

 

 

This Travel Manager role will have the following responsibilities:  

  • Holding a weekly meeting with staff to outline requirements, deadlines and targets
  • Overseeing and supervising a team of 2
  • Dealing with aftersales queries
  • Take payments via Worldpay (chip and pin) Cheque and BACS. 
  • Being the point of call for customer escalations or complex queries
  • Management of client bookings
  • Overseeing the received website enquiries
  • Maintain and monitor a customer feedback spreadsheet to ensure quality of service provided is high
  • Sending out invoices, booking confirmations and customer statements
  • Assisting with client transport arrangements   

 

 

The ideal candidate will have the following exposure and attributes:  

  • A conscientious and caring approach to both internal and external stakeholders
  • Understanding of work priorities and spotting opportunities for improvement
  • Previous Customer Service experience is essential
  • An exposure, passion or interest within the travel industry is extremely advantageous
  • Supervisory / management exposure would be advantageous however not essential
  • Strong time management skills
  • A mindset to put the customer at the heart of all you do
  • Driven mindset and keen to develop and grow within a growing business
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