Customer Service Executive

Job Reference
CSE-SG-G-55306
Salary Description
£19,500 - £21,500
Contract Type
Permanent
Location
Cirencester
Job Description

Siamo have partnered with a fast-growing company, who are looking to onboard Customer Service Advisors to their growing and forward thinking Customer Service department on a full time basis.

 

This is an exciting opportunity to work in a role where a client invests in you to provide a high quality experience to their consumers.

 

You’ll be sharpening your customer service skills by completing a varied and rewarding role which allows you to work across the phones, social media and web chat functions providing a high-quality customer journey to their clients.

 

With dedicated and passionate team leaders supporting you and invested training programs you’ll also be in with a chance to increase your earnings by £2000 within the first year.

 

You will be working between the hours of 8am-8pm, with one weekend per month on a ROTA basis.

 

Starting salary of £19,500 (which can rise to £21,500 when you meet certain performance criteria).

 

Why join our Client?

 

  • Bonus scheme approx. £1,250 across 2021
  • Excellent career opportunities
  • Staff discount schemes
  • Free parking on site
  • Pension scheme
  • 33 days holiday (inclusive of bank holidays)
  • Opportunity to take on an apprenticeship
  • Discounts with company partners
  • Buy/Sell Holiday scheme

 

As a Customer Service Executive, your role will have the following key responsibilities:

 

  • Providing great service to customers via telephone, online chat, and email
  • Understanding the needs of our customers and delivering a service that exceeds expectations
  • Maintaining a high level of accuracy, attention to detail and product knowledge to help drive, retain, and delight customers
  • Taking ownership of allocated customer issues, resolving appropriately, and following up to maintain customer confidence
  • Logging detailed and clear notes on the internal CRM allowing all departments to follow the customer journey
  • Advising customers on care and maintenance of their products, creating opportunities for add-on sales where appropriate.
  • Working in partnership with your team leaders and supervisors to continually improve our clients customers journeys

 

The ideal candidate will have:

 

  • Experience in a customer service environment handling and resolving enquiries either via phone or face-to-face
  • The ability to adapt your style and approach, both within the team and with customers
  • Great customer service skills
  • A passion for self-development as this role provides excellent career opportunities and investment
  • Ability to build rapport quickly and effectively
  • Excellent written and verbal communication skills
  • Attention to detail

 

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