Customer Service Manager

Job Reference
Salary Description
£21,000 - £22,500
Contract Type
South Cerney ,
South Cerney

Siamo are working with a long-standing partner who are looking to onboard a Customer Service Manager to join a forward thinking, market leading company based in South Cerney. 


As a Customer Service Manager, you will be an integral part of the company and a friendly face to all customers that you help and guide through issues, this is a great opportunity to create a long-lasting career in a busy industry. You will have the freedom to help your team achieve the best version of themselves. 


This role will suit someone with a keen interest in travel, or a history within the travel industry.


You will Receive:   

  • 35 week (9.30am – 4.30pm)  
  • £22,000.00  
  • 28 days (including bank holidays) plus 1 day per year up to maximum of 5 additional days.   
  • If birthday falls on a work day company will give this as an extra days holiday 


Your duties as a customer service manager: 

  • Answering telephone calls and responding/taking action as requested 
  • Taking of payments and handling of cheque/bacs payments, confirming cashbook weekly 
  • Banking of cheques in absence of Director 
  • Management of client bookings  
  • Preparing holiday files 
  • Keeping the CRM system up to date  
  • Deal with website queries 
  • Sending out invoices, booking confirmations, statements 
  • Assisting with client transport arrangements  
  • Maintain client feedback 
  • Support clients/carers with any complaints and report to Directors 


The ideal candidate for the Customer Service Manager Role: 


  • Proficient in Microsoft Office especially Excel, Word and Outlook 
  • Previous Customer Service experience essential 
  • Excellent communication skills and telephone manner 
  • Ability to multitask 
  • Good time management essential  
  • Understanding of work priorities and spotting opportunities for improvement 
  • Given nature of work a DBS check will be essential 
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