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The complete personnel services solution
Customer Case Manager
£20,000 - £23,000
We here at Siamo recruitment are working in partnership with a forward thinking, exciting, start up client who are looking to add a Customer Case Manager to their team.
With amazing future potential, this role will allow you to work remotely across the next 6 months until the move back to the office is executed. This is an opportunity to really make a difference, providing a high quality customer journey from aftersales, quoting, delivery updates and regular customer queries.
As a Customer Case Manager, this role will allow for autonomy along with the ability to work as part of a team or solo.
Reporting into the directors this is an excellent opportunity to progress you career and nurture your customer service skills.
Why join our client?
The chance to join a growing and forward thinking business
The opportunity to enjoy autonomy along with completing a varied role
The opportunity to work remotely
Your role as a Customer Case Manager will have the following responsibilities:
Working in a small knit team dealing with customer enquiries and either resolving these or passing over to the relative party
Monitoring cash flow
Updating customers with delivery times and working closely with the delivery team
Updating and creating orders for customers
Monitoring and managing a chat box function
Dealing with all enquiries via a shared mailbox
General data entry ensuring our clients CRM is up to date
Account management of certain customers
Working in partnership with the sales team and operations director to ensure smooth running
The ideal candidate will have:
Previous customer service experience is essential
Previous experience dealing with customer complaints is essential
Previous exposure working within a varied role where self motivation is key
Target driven and passionate on providing a professional customer experience
Ability to work confidently and professionally as part of a team or on your own