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Customer Case Manager

CCM-CH-G-48711
£20,000 - £23,000
Permanent
cirencester

We here at Siamo recruitment are working in partnership with a forward thinking, exciting, start up client who are looking to add a Customer Case Manager to their team.

With amazing future potential, this role will allow you to work remotely across the next 6 months until the move back to the office is executed. This is an opportunity to really make a difference, providing a high quality customer journey from aftersales, quoting, delivery updates and regular customer queries.

As a Customer Case Manager, this role will allow for autonomy along with the ability to work as part of a team or solo.

Reporting into the directors this is an excellent opportunity to progress you career and nurture your customer service skills.

 

Why join our client?

  • The chance to join a growing and forward thinking business
  • The opportunity to enjoy autonomy along with completing a varied role
  • The opportunity to work remotely

 

 

Your role as a Customer Case Manager will have the following responsibilities:

  • Working in a small knit team dealing with customer enquiries and either resolving these or passing over to the relative party
  • Monitoring cash flow
  • Updating customers with delivery times and working closely with the delivery team
  • Updating and creating orders for customers
  • Monitoring and managing a chat box function
  • Dealing with all enquiries via a shared mailbox
  • General data entry ensuring our clients CRM is up to date
  • Account management of certain customers
  • Working in partnership with the sales team and operations director to ensure smooth running

 

The ideal candidate will have: 

  • Previous customer service experience is essential
  • Previous experience dealing with customer complaints is essential
  • Previous exposure working within a varied role where self motivation is key
  • Target driven and passionate on providing a professional customer experience
  • Ability to work confidently and professionally as part of a team or on your own

 

 

Hours of work: 08:00am -18:00pm Monday to Friday.  

 Pay: £20,000 - £23,000 depending on experience.  



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