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Warranty and Accounts Administrator
Warranty and Account Administrator Leicester Competitive Salary
We are recruiting for an experienced Warranty and Account Administrator to join our clients Leicester office.
Working for a market leading global company specializing in the industrial and construction industry.
You’ll be responsible for providing general and administrative duties as well as answering the phones.
The role will be predominantly customer facing so we are looking for somebody who is confident and experienced in doing this and that is also friendly and efficient in order to give the customers a first-class service.
You will be working under and alongside the Sales Administrator Supervisor to provide liaising with and supporting a number of internal departments and external organisations, such as the service department, sales department, manufacturers and customers.
It’s important to be able to build strong and positive relationships and be professional at all times.
Working in the sales department Duties/Responsibilities with be:
Answer all in-coming sales admin and reception overflow calls with confidence in yourself, in your colleagues and in your Company and take ownership of those calls
To produce machinery invoices on ADP computer system and submit Finance company and/or Customer. Produce other invoices to submit to customers accurately
Updating the systems with accurate and up to date information
Completions of the companies required paperwork with regards to customers and manufacturers requests
To provide reception/switchboard cover on as and when required basis
Retrieve customer orders via the Sales team and/or e-mail, print and save to company shared computer drive
Order new machines and/or machine specification change as applicable
Monitoring machine online status via the Dealer Order Status software
Create Job Cards
Allocation of registration numbers to machinery.
Update Salesforce computer system with machine order information, Demo’s Leads, Pending Orders etc.
To order equipment/supplies from outside suppliers and confirm Serial Numbers on Attachment register
Book delivery of machine with transport suppliers
Complete dispatch/delivery documentation, print and e-mail as required
Complete and log all requirements on databases and submit required forms in a timely manner
Record machine transport movement/s in diary system
Provide depot/s with the necessary sales machine dispatch documentation prior to machine collection/s
Prepare F91/Lola + COC sales documentation for all new machines being dispatched
Record new machine dispatches onto Excel spreadsheet, scan, save and post
Scanning of monthly machines files
Other required duties as per the company requirements
All the above must be carried out in a professional manner in line with company policies and procedures.
Proven successful working record working with a customer sales environment.
To be honest, reliable and trustworthy.
Ability to communicate efficiently at all levels – verbally, in print and on the telephone.
Have knowledge and experience in using Microsoft Office Software, ADP Computer System.
Be able to Multitask and handle several Customer demands at any given time.