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IT Service Desk Analyst

ISDA-L-L-46494
£20,000 to £25,000 Dep on Exp
Permanent
Ashby De La Zouch

IT service Desk Analyst

We are recruiting for a Service Desk Analyst to join an expanding IT team for our prestigious client based in Ashby de la Zouch.

You be part of an IT team that is critical in assisting them to stay operational during these unprecedented times and beyond. This is an opportunity to  be part of a strong team in terms of experience, drive and passion.  You’ll be assisting to raise tickets which means communication both on the phone and via email must be excellent and an understanding of Windows operating systems is a must.  

 

Hours of Work and Pay

  • Monday to Friday
  • £20,000 - £25,000 Depending Upon Experience

 

Job Role

  • 1st Line IT Support
  • Helpdesk support via telephone and remote tools
  • Build of new laptops / Mobile phones
  • Logging all requests received accurately and to a high quality
  • Maintain records for asset management, MDM, Mobile phones, Active directory
  • Resolving IT support issues
  • Escalating requests if necessary
  • Liaising with Internal Engineers and support companies
  • Investigating any technical issues
  • Completing basic Windows Server administration
  • Working closely with the IT team
  • Site visits as required
  • Form part of the wider Systems Team supporting on-going project work

 

Candidate Requirements

  • 1 Years Helpdesk experience
  • Windows 10
  • Windows server
  • Active directory
  • Group policy
  • MS Office
  • O365 admin
  • Networking - DNS, DHCP, TCP/IP
  • Mobile Android and Apple support
  • Must be flexible as some out of hours work may be required

Benefits   

 

  • Immediate start with training provided.
  • Paid Holidays  
  • Pension Scheme    
  • Free on-site car parking  
  • Fun team and company events – this is a company that after al the hard work likes to have fun and treat their staff with great fun events, games and parties.

 

 

To apply, please call your local Branch for more information on -  01530 416770 or alternatively you can email s.belton@siamogroup.com

 



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