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Service Desk Administrator

11.72 per hour
6 - Months

We are here at Siamo Recruitment are working alongside a leading name with IT currently going through exciting growth looking recruit a temporary Night Service Desk Administrator to assist their night staff with their workload.

Our client will provide all technical training, coaching and mentoring to ensure proficiency when dealing with queries.

This is the ideal opportunity for a confident communicator looking to develop within an IT industry.

The hours of work will be Sunday – Thursday, 2145 – 0615 with an immediate start until November 2021. The rate of pay would be £11.72 per hour.

The role:

  • Dealing with inbound calls from customers and resolving their queries
  • Working closely with the Field Engineers whilst currently on site
  • Carrying out and completing basic set ups on newly installed equipment
  • Completing job cards and logging the information
  • Updating CRM’s accordingly

The ideal candidate:

  • Previous exposure within a customer service / support role
  • The ability to provide excellent service to customers and internal employees
  • The want to develop within a technical based role
  • Own transport required due to hours of work
  • The ability to manage a vaired workload
  • Strong IT skills including CRM exposure

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