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Logistics Customer Service Representitive

40 - 0 / per week - Full-Time
West Drayton


Are you an experienced Logistics Customer Service Agent? Are you looking for immediate long term work? Are you looking for set shifts so you can plan ahead and have a perfect work like balance?  

If so – we have the IDEAL role for you!!  We are currently looking for a Customer Service Specialist to join one of our global clients who are one of the largest delivery and logistic companies in the world. Our client is based in West Drayton. As a Customer service agent, you will be responsible for being the key point of contact between client and customer.

Monday to Friday
Holiday pay
Pension Scheme 
Free on-site car parking 
A set of benefits that include money off of High Street stores and a host of other benefits.

Hours of work and pay:

Monday to Friday, 10am - 6pm

The role involves:

  • Liasing with external and internal customers
  • Monitoring live orders up to and including delivery
  • Liaise with other departments and vendors
  • Daily in hours monitoring of Contract Logistics FSL Transportation and warehouse network for the UK
  • Monitor vendors for compliance against stated KPI's
  • Management of the network for Post Sales
  • Provide support to internal customers if there is a need for escalation
  • Escalate any issue within the network for resolution 

 Candidate requirements:  

  • Experience within Logistics / Courier industry
  • Some experience of Warehouse operations
  • Excellent verbal and written communication would be required.
  • Able to self manage in order to provide results and excellent levels of customer satisfaction
  • IT literate particularly MS Excel
  • Attention to detail and accuracy are key to the smooth running of the entire operation and so you must have the ability to work well under pressure and to tight deadlines. 


Apply today for a swift response

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