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Contact Centre Negotiator
Siamo Recruitment currently recruiting for their illustrious client Based in Northampton. At this current moment we are looking for a number of Contact Centre Negotiators (Ideally from a collections background) to join the team, due to plans of expansion with our client.
£18000 - £21000 DOE + Commission
Term: Permanent Role
Two weekly rotating shift pattern
Monday 08:00 - 15.30
Tuesday to Friday 08:00 - 14.30
Saturday 09:00 - 13:00
Monday to Friday 11.30 - 19:00
About the role
As a Contact Centre Negotiator, you will part of a fast-paced Team, working to arrange payments with customers that have fallen behind with payments, ensuring that they are up to date and business targets are met.
The Role provides an exciting amount responsibility and progression.
On a Daily Basis you will be
Answering a high volume of calls from debtors, both through inbound and outbound calls.
Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within the targets.
Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
Correctly extracting information from file notes to deal with the calls efficiently.
Logging information on calls received and maintain detailed and accurate records.
Liaising with Field workers on the status of files when required.
Attend training to develop relevant knowledge, technique and skills.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Supporting other office duties when required.
Qualities you must possess for this role
Excellent Call handling
Able to remain calm on the phone.
Deal well under pressure
Decision making skills
Excellent Mathematical Skills
Experience of Collections
Knowledge within Road traffic & Council tax Standards
Great commission scheme
Health cash plan
If you feel you would be a good fit for the role, please don't hesitate to apply today and a member of the Siamo Northampton Branch will be in touch ASAP.