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Customer Service / Administrator

CSA-N-W-43429
£NEG
Temp to Perm
Nuneaton

 

Siamo Recruitment are currently recruiting for a customer service advisor / administrator to work on a temp to perm basis for our client based in Nuneaton, Warwickshire

 

Applicants must be able to drive, and have a passport to be able to travel - duties for this dual role are:

 

 

Sales/Admin Support

 

· Analysing Monthly Stock Reports

· Handling business expenses and reporting

· Managing meetings and minute taking/summarising

· Handling of general office admin – Inbound/Outbound post, filing

· Purchase invoices and supplier liaison

· Purchasing and monitoring of office supplies

· Managing business travel and arranging appointments/hotels/transport

· Managing customer open houses and company meetings

· Organising team events and lunches

· Support on adhoc projects such as building and process improvements

· General reception duties

· Sales assistance to Manager, prospect hunting, sample arranging/following up

· Data entry into CRM/Transport/Sage Systems

· Price maintenance – informing customers and maintaining system

· Standard Price list maintenance/creation

· Proof reading of marketing documents

· Some proactive selling of our deodorizer range

· HR admin (timesheets, contacting Citation)

 

Customer Service

 

· Credit Control – Handling of customer accounts/outstanding invoices

· Handle and follow up on finance charge invoices

· First line phone assistance for customers

· Order processing (from verbal/emailed orders/via webstore)

· Project management on orders involving assembly

· Quotations

· Verify stock availability/Monitor Inventory levels

· Identify products based on customers needs for spare parts/orders

· Recommendations and add on sales of ancillary products/accessories

· Order follow up to ensure lead times are met

· Quotation and monthly order follow ups

· Maintaining customer database

· Transport quoting and planning/booking for outgoing deliveries/Customer orders

· Working alongside the Area Manager to provide first class customer service

· Working with Supply Chain to ensure lead times are met

· Provide After sales service/technical assistance on products

· Returned product management

· Invoice and Credit note creation

· Covering holidays and sickness for the full time CSR

· Liaise with Couriers on shipments/ETA for customers

 

Your profile:

· You have 3-5 years’ experience in a similar role

· You can communicate easily in oral and written. Any additional European language is a plus

· You have a very good knowledge of Outlook, Word and Excel

· Strong IT skills

· Strong Organizational Skills

· Can do, flexible attitude

· Able to handle stressful situations

· Enthusiastic, optimistic and a team player

· Can be organized, calm and patient

· Able to work with people at all levels

 

Your competencies:

· You are customer focused

· You have administrative, record-keeping, and clerical skills

· You can work in a fast and demanding environment in a multitasking mode

· You have strong interpersonal skills

· You can manage priorities and you have an eye for details

· You are a problem-solver

· You are organized and rigorous

· Good knowledge retention

Our offer:

· Free Parking

· 25 days annual leave plus bank holidays

· Good working atmosphere

· International environment

· Opportunity for a full-time permanent contract

· Annual profit-sharing program

· Annual salary increase program based on objective measurement tools

 

Please contact Paul on 024 76 374741 for further details, or apply for a confidential call back about this exciting opportunity.



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