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Contact Centre Agents

CCA-L-L-43398
£16750 - £18740 Depending on Shift
Permanent
Leicester

Contact Centre Agents
Leicester
£16,750 - £18,740 Depending on Shift

We are recruiting for our client based in Leicester City Centre

We have an exciting opportunity for people with experience of customer service within a contact centre environment.

As a Contact Centre Agent, you will be responsible for working with prestigious clients as the first point of contact. Taking inbound calls, you will be responsible for logging the job requirements and ensuring contractors are booked to carry out the required works. You will then be responsible for ensuring the client’s needs are met before closing the job.

A full months training is provided to ensure you can do the role to the best of your ability.

 

We have a few shift options available; some are office based and some are home based with a choice of fulltime and part time hours available on a permanent basis:

 

Weekdays- Day time shifts

37.5 hours per week worked over Monday to Friday between hours 8am – 6pm on a rotational shift basis.

Weekdays - Late and Night Shifts

37.5 hours per week, working pattern Monday to Friday 1.00 a.m. to 9.00 a.m.** This position is home based.

Weekends - Late and Night Shifts

14.5 hours per week, working pattern Saturday and Sunday 1.00 a.m. to 9.00 a.m. This position is home based.

and

14.5 hours per week working pattern, Saturday and Sunday, 5 p.m. to 1.00 a.m. This position is home based.

 

The successful candidate will have the following:

  • Experience within a contact centre environment
  • Excellent customer service skills
  • Excellent IT Skills
  • Ability to prioritise workloads
  • Able to work on own initiative
  • Excellent written and verbal communication skills.

 

In return you will be offered a competitive salary, with private pension scheme, generous holiday entitlement and access to retail discount schemes.

If you are interested in this role apply now. Alternatively you can email your CV to s.belton@siamogroup.com or call for an informal chat on 0116 233 4404

 



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