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Tactical Regional Compliance Manager
£32,000 + £6,000 KPI related Bonus
We here at Siamo Recruitment are currently recruiting for prestige Parcel company who require ambitious and experienced Tactical Regional Compliance Manager to cover their depots in London areas.
You’ll be the direct reporting line to the following depots: Weybridge, Gatwick, Maidstone, Thurrock, Enfield, Hemel Hempstead and Southampton.
This role is vital to the organisations success and customer satisfaction you’ll be recruiting, motivating and developing teams across the south and north of London being a key point for escalations.
As an employer our client is driven by our four values of Do the right thing, dare to be different, strive for more and be customer obsessed. The business is run by these values and they are reflected in all the roles. Particularly within the Tactical Regional Delivery Manager role.
Benefits when joining our client:
Company Car Allowance
Performance related bonus (up to £6,000 per annum)
26 days holiday + bank holidays
Opt in benefits scheme (including insurances, discounted memberships and more)
Responsibilities within the Tactical Regional Delivery Manager role:
First and foremost, the Tactical Regional Compliance Manager will drive and take ownership for continuous improvements on ETA (Estimated Time of Arrival) through driving exceptional customer experience
Support with leading and motivating the Regional Compliance Teams within our London North and London South regions
Responsible for interviewing, selecting and the onboarding of new Compliance Managers
Ensure that KPI’s are achieved and that poor performing, or non-compliant Couriers are dealt with effectively.
Inspire performance and mentor Compliance team members through 1-2-1's and objectives
Ensure the Compliance Teams are proactive in driving efficiencies and provide ‘Strategic Thinking’
Analyse reports to identify compliance failure points and work with Compliance Managers and the Field Team to ensure that non-compliance is identified and managed in an effective manner
Responsible for the production of daily and weekly MI analysis
Deal with escalated regional claims and enquiries
Support the Regional Delivery Managers and Divisional Compliance Managers when required during busy periods and absence
Support with weekend coverage on a rota basis as agreed with the Divisional Compliance Managers
The ideal candidate will have the following experience:
Previous experience within a compliance/analytical role is essential
Previous people-management experience with a particular emphasis on support, coaching, motivation and getting the best out of others
Previous exposure in distribution would be advantageous however not essential
Problem solving and planning effective contingencies and solutions
Self-motivation with the ability and drive to get things done
Experienced in data analysis and the ability to understand the issues and actions that drive the data
Professional, articulate and be able to communicate confidently at all levels
Strong understanding of Excel, Word and PowerPoint with the ability to create spread sheets and pivot tables to analyse data
Ability to create informative presentations which communicate information visually