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Experienced Parts Advisor

EPA-SR-W-28390
£25,000 - £28,000
Permanent

Siamo Group are working in partnership with a European household name client looking for an Experienced Parts Adviser to join their high performing Parts Support Team. We are looking for someone who has previous technical exposure across the Mechanical or Motor Vehicle industry passionate on succeeding to provide an excellent service to their internal dealerships across the UK.

 

Within this role you will be engaging with UK dealerships becoming responsible for the supply of aftermarket parts by assigning parts to suppliers, technical support and procurement of parts.

 

Here are a few key benefits and perks for joining our client:

 

  • Above market salary up to £28,000 Depending on experience
  • Monday to Friday working week covering 37 hours
  • 25 days holiday + bank holidays
  • Opportunity to join their vehicle leasing scheme

 

This Part Advisor role will have the following responsibilities:

 

  • Taking responsibility for managing all enquiries received from the dealer network on a daily basis, escalating when required
  • Support and provide technical knowledge when identifying parts and requirements
  • Reporting back open and closed queries per month monitoring against customer satisfaction targets
  • Validate all claims raised whilst accepting and declining when appropriate
  • Carry out regular dealership visits
  • Dealing with car hires related to warranty

 

 

The ideal candidate will have the following exposure and attributes:

 

  • Previous parts advisor exposure across Motor Vehicle or Mechanical
  • Excellent customer service skills
  • Keen on self development and career driven
  • Intermediate excel skills – eg, applying filters, creating graphs and pivot tables
  • Full UK Drivers Licence

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