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Customer Service Supervisor

CSS-SR-W-28032
£20,000
Permanent
Kemble

We here at Siamo Recruitment are working in partnership with a growing and exciting client going from strength to strength. We’re keen to engage with a high service delivering indidviual looking to support the management team in leading the department and promote and provide outstanding customer service across the network to their UK Client base.

 

Alongside with great career opportunities and a clear development route our client provides benefits such as:

 

  • Generous Staff Discount Scheme
  • Up to 25 Days annual leave plus the national Bank Holidays + the option to buy and sell annual leave
  • Incredible Cycle to Work Scheme
  • Eyecare vouchers
  • Company trips, running clubs and more

 

This Customer Service Team Leader role will have the following responsibilities:

 

  • Planning and delegating daily team activities including co-ordination with Customer Service Administration
  • Ensuring that the telephones are sufficiently monitored at all times and the office is productive and professional
  • Managing escalated complaints and Filing of complaints/complements
  • Providing support to Customer Service Executives in problem solving and customer service including challenging performance issues
  • Managing day to day individual requests and follow up, i.e. holidays, sickness, appointments
  • Liaising with the Customer Service Manager on all matters relating to the customer service centre operation
  • Performing all functions of a Customer Service Executive when required
  • Other duties commensurate with ensuring the smooth running and continued development of the department and the business

 

 

The ideal candidate for this role will have the following exposure:

 

  • Proven Customer Service Experience preferably at a supervisor level
  • Excellent communication skills both verbal and written
  • Confident, clear telephone manner
  • Flexibility in shift patterns
  • Ability to work well as part of a team
  • Ability to delegate tasks

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