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1st Line Support Executive

£18,000 - £22,000 + Out Of Hours
Coleshill ,

We here at Siamo Recruitment have an excellent opportunity for 1st Line Support Executive to develop and make their mark within a growing business, This is an opportunity to become an integral member of the IT Support Team providing top quality service and query resolution with the businesses software solutions to retail purchasers. You’ll assist with


You’ll be liaising with some of the most well-known retailers along helping smaller businesses in order to develop their Electronic Point of Sale allowing companies to continue to grow their services with the technological era we all know today.


This role will require the successful individuals to travel to clients and provide out of hours support (rewarded with an out of hours bonus)


This 1st line support role is varied allowing you to see all areas of the business and work with a range of queries providing excellent growth with clear career paths to 2nd line and further.




Here are a few benefits of joining our client:


  • Excellent progression paths and training courses
  • Out of hours support bonus
  • 21 days + bank holidays holiday

The 1st line support role will have the following responsibilities:


  • To log incoming support calls
  • To assist the Senior Support Engineers with internal and external support across both Hardware and Software
  • To deal promptly with support calls and allocate to an appropriate engineer
  • To input and update information on the internal system
  • To inform clients of reference numbers and updating of clients
  • To undertake and assist with system installations
  • To provide out of hours support on a rota basis


The ideal candidate will have the following:


  • Have an understanding of core internet technologies. (DHCP, DNS, Mail transport, TCP IP and network file systems
  • Oracle exposure
  • Understanding of anti-virus softwares
  • Understanding of Javascript, CSS3, PHP, HTML5 and others
  • Microsoft Office applications
  • Ability to remotely diagnose IT problems
  • Clean UK Driving License

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