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Helpdesk Administrator

HA-S-G-26987
£17,000
Permanent
Cirencester

We at Siamo are currently working with an industry leading Facilities Management Company to source a Helpdesk Administrator to join their growing team. An excellent opportunity to get your feet under the desk at a fast paced and expanding company.

 

The company have several large contracts nationwide and this role will involve contact directly with both clients and contractors. Strong admin skills are required and this is an excellent position for anyone looking to further their career within the office environment.

 

The main responsibilities to be undertaken for this role are:

  • Receive inbound calls from customers an escalate these to the next level
  • Liaise with store managers to make sure the service they are receiving is up to the level expected
  • Raising jobs to the in house data base system and also to the clients software
  • Updating clients on job progress both verbally and via email
  • Working off of a daily task list whilst also completing weekly and monthly reports, the ability to prioritise with this is important

 

The key skills required for the role are:

  • Strong customer service skills
  • Ability to prioritise your workload
  • Keen attention to detail
  • Reasonable Microsoft office skills
  • Good phone etiquette

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