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1st Line Support

17,000 - 21,000
Coleshill ,

We here at Siamo Recruitment have an excellent opportunity for 1st Line Support to develop and make their mark within a growing business, This is an opportunity to become an integral member of the IT Support team providing top quality service and query resolution with the businesses software solutions to retail purchasers.


You’ll be liaising with some of the most well-known retailers along helping smaller businesses in order to develop their Electronic Point of Sale allowing companies to continue to grow their services with the technological era we all know today.


This 1st line support role is varied allowing you to see all areas of the business and work with a range of queries providing excellent growth.


Here are a few benefits of joining our client:


  • Excellent progression paths and training courses
  • Starting salary of £16,000 - £21,000 DOE
  • Out of hours support bonus
  • 21 days + bank holidays holiday
  • Parking on site
  • Pension scheme



The 1st line support role will have the following responsibilities:


  • To log incoming support calls
  • To assist the Senior Support Engineers with internal and external support across both Hardware and Software
  • To deal promptly with support calls and allocate to an appropriate engineer
  • To input and update information on the internal system
  • To inform clients of reference numbers and updating of clients
  • To undertake and assist with system installations
  • To provide out of hours support on a rota basis



The ideal candidate will have the following:


  • Have an understanding of core internet technologies. (DHCP, DNS, Mail transport, TCP IP and network file systems
  • Oracle exposure
  • Understanding of anti-virus softwares
  • Understanding of Javascript, CSS3, PHP, HTML5 and others
  • Microsoft Office applications
  • Ability to remotely diagnose IT problems
  • Clean UK Driving License

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