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The complete personnel services solution
Temp to Perm
Job Title/ Key Duties: Receptionist/administrator Duties & Responsibilities: Communication & Relationship Skills •Receive patients and their relatives into the department and advise surgery employees of patients’ arrival. •To make and amend appointments for patients. This will include direct face-to-face contact, contact by telephone and by post. •Deal with telephone enquiries and in general terms, the type of care our client provides. •To explain NHS charges to patients using tact and empathy when there may be barriers to understanding.
Analytical & Judgemental •Send out new and recall appointments to patients, contacting patients by telephone to confirm appointments where necessary. •To utilise the appointment book to ensure maximum activity is achieved. •Regularly check that no patient has been overlooked and explain any reason for the delay in being seen. •Maintain spreadsheets of data relating to patients referred into the service in relation to waiting lists and the 18 week pathway, raising awareness when waiting times are about to be breached
Skills/Experience Required: Excellent Telephone Manner Good level of IT and computer literacy Good communication skills Ability to work under pressure and to deadlines
Salary: £8.21 per hour
Other Temp to permanence is possible Monday to Friday 8.45am – 4.45pm