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Inbound Customer Service Advisor, 12 Month FTC
Are you passionate about doing the right thing and putting customers first? Do you enjoy delivering first class customer service and want to be part of our small Customer Service team in an expanding friendly business? If yes, then this could be the opportunity you’re looking for!
About the team
We’re a friendly group of people with one vision, customer focus; it’s at the heart of everything we do! We take incoming calls from our customers and provide a friendly and professional service over the phone, whilst responding to a variety of customer queries.
Why we’re different?
We’re not a contact centre; we’re part of a wider support function, within a friendly open plan office. We work closely with other support function teams including central collections, complaints and customer care, and because it’s a close knit and personable office, we are able to interact face to face with other teams, and get to know our colleagues. Everyone works well together, almost like a family.
We work Monday to Friday, so no weekends or any unsociable hours.
About the role
As a Customer Service Advisor you’ll answer a range of customer queries from both internal and external customers, take payments, manage loan applications, maintain customer records, and proactively manage issues, as well as support the team by sharing improvement ideas and assisting with Quality Assurance checks.
You’ll be fully supported with on the job training and one on one support from a delegated team member, who will be your buddy whilst you learn the ropes. We want you to feel at home from the minute you join us, so from day one you’ll join your team and listen to live calls to build your confidence and get to grips with our customers, and the types of queries we deal with.
You’ll have targets to work towards; we carry out independent call quality checks and listen to feedback because we’re serious about how we treat our customers.
What’s in it for you?
- We invest in our people and provide opportunities for everyone to contribute to our success, and our Customer Service team is a great platform to advance your career. Our Customer Service Advisors are able to progress to other teams within our Support Centre, and this year we have created new positions for some of our Customer Service Advisors within our new E-Loans team.
- Benefits include 25 days holiday; discounted gym next door to the office; Health Cash Plan; life assurance 4X salary; pension matching up to 7% and free onsite parking.
- You’ll be part of a team and company who genuinely believe in putting the customer at the heart of everything we do, and you’ll get the satisfaction from knowing you have made a difference to our customers.
Who we look for
We’re looking for people with an excellent telephone manner, who enjoy delivering first class customer service. Experience gained within a contact centre environment is desirable, but if you can demonstrate excellent customer service and rapport building skills, and understand the importance of putting customers first, then we want to hear from you!
A little bit about us at Morses Club
We are authorised by the FCA, and the 2nd largest home collected credit provider in the UK. Our expertise is based on over 130 years’ of experience within our sector, and we pride ourselves on our friendly and personal service. We are dedicated to providing our customers with an excellent service and in return our people receive the support they need to develop an exciting and rewarding career.