Customer Account Executive

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within the security field. Our client manages a large portfolio of commercial properties ensuring site safety is managed and effectively supported. 

As the Customer Account Executive you will effectively manage the customer and site requirements accompanied with the scheduling of internal engineers to support with queries.  from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role.

If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.

You will be effectively managing the relationships between our clients engineers and their customers. Effectively managing their workloads and scheduling based upon priority and clients requests.

This role is initially a 6 month fixed term contract however due to the companies growth plans this could be extended. 

What benefits do our client offer you?

• Hybrid working pattern offering 3 days working from home
• 20 day annual leave entitlement with bank holidays
• Life Insurance
• Free onsite parking
• Company pension scheme
• Joining a fantastic company culture all working towards a joint goal

This Customer Account Executive role will hold the below responsibilities:

• Managing customer relationships arranging quotes and relationship management
• Deal with inbound customer enquiries
• The processing and action of work orders compiled by their clients
• Managing a portfolio of clients requests and provide aftercare
• Dealing with invoice queries and issuing customer invoices
• General administration duties
• Handling of complaints in accordance with the agreed escalation process

The ideal candidate for this Customer Account Executive role will hold the exposure and skillsets below:

• Previous exposure within an administrative or customer service role is essential
• Naturally a confident communicator with the ability to build secure relationships
• A progressive and professional mindset with the want to grow
• Previous experience with invoicing or customer queries would be advantageous
• Excellent Attention to detail
• Competent in Microsoft office and outlook
• Able to multitask and prioritise workload
• Full UK Driving License