Customer Advisor

We are currently recruiting for a Customer Advisor for our client in TA2, Taunton.

Monday to Friday 09.00 – 17.00

£23,400

Temp to Perm Opportunities for the right person

Core Responsibility

• Dealing with customers via email and telephone providing responses and support in a timely fashion, in line with agreed SLA (Service level agreement = target) where appropriate.

• Be the champion of the Service desk platform – Freshdesk, proactively managing the tickets within SLA’s, working with other departments to drive conclusion of ticket and picking out key service trends and working with the management team to resolve root cause issues

• Order taking and input on QuickBooks software.

• Management of customer enquiries from cradle to grave, ensuring closure in a timely fashion

• Management of data in Orderwise, ensuring it is up to date and aligned with Fresh sales CRM • Customer issues and requirements. This includes liaising with our hauliers when delivery issues arise.

• Dealing with day-to-day additional office tasks. Document Name Customer Service Executive

Requirements

• Previous Customer Service Experience preferred but not essential as we will provide full training

• A great telephone manner

• Hard working & reliable with a good work ethic

• Focused with high a level to attention to detail

• Able to work as part of the team

Benefits

• Real Living Wage Employer

• 28 days holiday per annum (including Bank Holidays)
• Pension Scheme
• Free samples of products
• Access to Siamo Benefits

INDBGW