Customer Service Specialist

We here at Siamo Recruitment are working with a leading software firm, a specialist in their market, looking for an ambitious and driven Customer Service Specialist to join their growing team. Due to their professional development programs and passionate nature, our client has an award winning customer service department, flourishing and looking for their next team player. 
As the Customer Service Specialist, you will be supporting clients through their journey and assisting them with queries and updates on their accounts. 
Along with an exceptionable benefits package our client offers an opportunity to develop and grow your career, forever expanding due to continuing success, and they want a confident communicator with a passion for Customer Service to join them on their journey. 
Our client looks for enthusiasm, honesty, and openness. If these values appeal to you then our client is the perfect employer for you. 

What benefits support this role? 

• Hybrid work pattern offering 2 days per week working from home 
• 25 days annual leave entitlement rising to 28 days with length of service
• Contributory pension scheme 
• Annual appraisals 
• Summer and winter company functions
• Monthly charity cake bakes 

 As the Customer Service Specialist you will hold the below responsibilities: 

• Managing a client base, dealing with enquiries regarding their accounts

• Lead customers through a journey providing them with support, assistance and direction
• Manage inbound call enquiries regarding our clients products 
• Managing a portfolio of client call backs 
• Hold weekly training sessions with clients and new clients onboarded 
• Deliver overview training effectively and professionally 
• Working consistently to the highest standards to achieve or exceed both KPIs and SLAs in line with department objectives
• Supporting the Client Services Manager with training new team members, including education
• Attend product training sessions 
• Gain client reviews from existing customers to grow brand awareness 

Our client is looking for the below exposure and skills for the Customer Service Specialist vacancy: 

• 2+ years customer service exposure within a B2B environment 
• Strong organisational skills 
• Proven exposure logging customer details onto CRM's 
• Proficient in Microsoft Office including Excel.
• Confident, flexible, adaptable with a mindset for professional growth
• Positive and approachable with excellent communication and listening skills
• Full UK driving license with own vehicle due to remote location

INDCIR