Customer Service Administrator

Job Reference
Salary Description
£24,000 - £26,000 + Bonus Scheme
Contract Type

We here at Siamo Recruitment are working with a security specialist who are a market leader within their field, due to growth and company vision our client requires a driven Customer Service Administrator to manage the relationship between dedicated account managers and their clients. 
Containing varied responsibilities for the hungry candidate to get stuck into this role also offers a Hybrid working pattern with 3 days based within our client’s beautiful retreat style offices.
You, the Customer Service Administrator will manage the clients journey from quoting through to post installations queries. 
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.  
This Customer Service Administrator offers clear progression path, an opportunity to develop and managing a wealth of relationships both internally and externally along with many other benefits as stated below: 

  • 10% annual bonus scheme
  • Hybrid working pattern providing 2 days from home 
  • 20 day annual leave entitlement with bank holidays 
  • Life Insurance 
  • Free onsite parking 
  • Company pension scheme 
  • Joining a fantastic company culture all working towards a joint goal 

This Customer Service Administrator role will hold the below responsibilities: 

  • Managing customer relationships arranging quotes and relationship management 
  • Deal with inbound customer enquiries 
  • The processing and action of work orders compiled by their clients
  • Managing a portfolio of clients requests and provide aftercare 
  • Dealing with invoice queries and issuing customer invoices
  • General administration duties
  • Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for this Customer Service Administrator role will hold the exposure and skillsets below: 

  • Previous exposure within an administrative or customer service role is essential 
  • Naturally a confident communicator with the ability to build secure relationships 
  • A progressive and professional mindset with the want to grow 
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent Attention to detail
  • Competent in Microsoft office and outlook
  • Able to multitask and prioritise workload
  • Full UK Driving License
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