Junior IT Engineer

Job Reference
Salary Description
£28,000 -£30,000
Contract Type

We here at Siamo Recruitment are working with a leader of network connectivity experiencing exciting growth and looking to build for the future with the opportunity to join them as a Junior Engineer. 

You will develop and thrive within this role allowing you to manage relationships externally and internally partnering with Sales, Enginering and Tech Support guiding their customers through a professional and informative journey. 

As the Junior Engineer you will manage the relationships from a technical support aspect, driving resolutions and maintaining a professional and personable relationships with customers.

The ideal talent will have exposure working with optical transceivers and IT related certifications (CCNP, CCIE or CISSP)  Accompanied with a want to develop, grow and the ability to build personable relationships with clients. 

This Junior Engineer will hold the below responsibilities: 

  • Managing the tech support and customer escalation inbox. Managing multiple enquiries, and balancing priorities. 
  • Ensuring stakeholders are kept informed, and delegate where possible. 
  • Build personable and professional relationships with stakeholders.
  • Remote customer support duties may include; supporting on calls with customer engineers. Understanding logs and asking troubleshooting questions.
  • Validate Optical Transceiver performance and Code compatibility per customer requirements
  • Identify gaps in clients product database and work with Engineering to develop new products
  • Perform testing to replicate customer environment to help find root cause
  • Work jointly with Engineering, PLM, Tech Support and Sales teams to articulate customer requirements
  • Weekly and monthly reporting of case workload including solve rate. Analysis on trends and suggestions for improvement
  • Assist other engineer team duties as required

Our client requires the below qualifications and characteristics for this Junior Engineer role: 

  • Optical transceiver hardware component (TOSA/ROSA) performance understanding. 
  • Ability to read and understand customer design requirements. 
  • Computer skills required: Microsoft Office, HEX, ASCII, EEPROMs 
  • Ability to write and present reports 
  • Ability to interpret a basic network diagram 
  • Experience with Optical Test equipment related to OTDR, BER, SNR and Sensitivity performance testing 
  • Experience with I2C, MDIO and SPI protocols. 
  • Preferred: Understanding of MSA, IEEE and SFF standards relevant to Optical Transceivers 
  • Preferred: CCNP, CCIE, or CISSP, ITIL, industry recognized IT related certifications. 
  • Preferred: Bachelor's Degree (BEng), or one to two years of related experience and/or training, or equivalent combination of education and experience
We use cookies to give you the best online experience. You can see how we use cookies here..    Ok, I got this
We're working on it!

It'll be ready in a jiffy...