Junior Network Engineer

Job Reference
JNE-SG-G-108325
Salary Description
£28,000 + Bonuses
Contract Type
Permanent
Location
Cirencester
Advert

We here at Siamo Recruitment are working with a leader of network connectivity experiencing exciting growth and looking to build for the future with the opportunity to join them as a Junior Network Engineer. 
You will develop and thrive within this role allowing you to manage relationships externally and internally partnering with Sales, Enginering and Tech Support guiding their customers through a professional and informative journey. 
As the Junior Network Engineer you will manage the relationships from a technical support aspect, driving resolutions and maintaining a professional and personable relationships with customers.
The ideal talent will have exposure working with optical transceivers and IT related certifications (CCNP, CCIE or CISSP)  Accompanied with a want to develop, grow and the ability to build personable relationships with clients. 


This Junior Network Engineer will hold the below responsibilities: 

  • Managing the tech support and customer escalation inbox. Managing multiple enquiries, and balancing priorities. 
  • Ensuring stakeholders are kept informed, and delegate where possible. 
  • Build personable and professional relationships with stakeholders.
  • Remote customer support duties may include; supporting on calls with customer engineers. Understanding logs and asking troubleshooting questions.
  • Validate Optical Transceiver performance and Code compatibility per customer requirements
  • Identify gaps in clients product database and work with Engineering to develop new products
  • Perform testing to replicate customer environment to help find root cause
  • Work jointly with Engineering, PLM, Tech Support and Sales teams to articulate customer requirements
  • Weekly and monthly reporting of case workload including solve rate. Analysis on trends and suggestions for improvement
  • Assist other engineer team duties as required



Our client requires the below qualifications and characteristics for this Junior Network Engineer role: 

  • Optical transceiver hardware component (TOSA/ROSA) performance understanding. 
  • In-depth experience with optical transceiver Form Factors to include SFP, SFP+, QSFP and OSFP. 
  • In-depth understanding of optical transmission methods including PAM, Coherent and NRZ. 
  • Ability to read and understand customer design requirements. 
  • Computer skills required: Microsoft Office, HEX, ASCII, EEPROMs 
  • Ability to write and present reports 
  • Ability to interpret a basic network diagram 
  • Experience with Optical Test equipment related to OTDR, BER, SNR and Sensitivity performance testing 
  • Experience with I2C, MDIO and SPI protocols. 
  • Preferred: Understanding of MSA, IEEE and SFF standards relevant to Optical Transceivers 
  • Preferred: CCNP, CCIE, or CISSP, ITIL, industry recognized IT related certifications. 
  • Preferred: Bachelor's Degree (BEng), or one to two years of related experience and/or training, or equivalent combination of education and experience
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